Claims
1-800-952-5246 - 8am to 7pm
1-800-235-6304 (fax)

After Hours Emergency Claims
1-888-644-6680

Glass claims
Safelite Solutions 1-877-446-0431

Billing inquiry
1-800-462-8182

Send payment to:
Merchants Insurance Group
Direct Bill Department
PO Box 4031
Buffalo, NY 14240-4031

You can also drop off your payment to our agency and we will take care of it for you.
If you have a cancellation notice, make payment in our agency at least one business day before the cancellation date.